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case studies
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Thumbnail image for Defining a scalable CX strategy at a leading UK neobank
Neo Bank

Defining a scalable CX strategy at a leading UK neobank

Thumbnail image for Accelerating product delivery for Mastercard
Mastercard

Accelerating product delivery for Mastercard

Thumbnail image for Building the Digital Backbone of Vietnam's Local Economy
Techcombank

Building the Digital Backbone of Vietnam's Local Economy

blog posts
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thumbnail image for Banking Beyond Borders: Service Design & Cultural Insights with Techcombank

Banking Beyond Borders: Service Design & Cultural Insights with Techcombank

Exploring service design & cultural insights redefining banking in emerging markets with Elsewhen & Techcombank.

thumbnail image for 4 Fundamentals of Scalable 
CX in Neobanking

4 Fundamentals of Scalable 
CX in Neobanking

Discover the four key principles for scaling customer experience (CX) in neobanking.

thumbnail image for The Neobank Formula: Scaling Across Products & Markets

The Neobank Formula: Scaling Across Products & Markets

Explore how neobanks like Nubank and Revolut scale, balancing CX, business goals, and navigating global regulation.

reports
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Cover image for Planet Agent:
AI Agents Across Industry
Thumbnail image for Planet Agent:
AI Agents Across Industry
Leon Gauhman

Leon Gauhman

Planet Agent:
AI Agents Across Industry

Explore how AI agents are transforming workflows in finance, telecoms, pharma, and beyond — reducing costs and driving real productivity.

Cover image for Digital Transformation in the Era of Generative AI
Thumbnail image for Digital Transformation in the Era of Generative AI
Leon Gauhman

Leon Gauhman

Digital Transformation in the Era of Generative AI

Explore how Generative AI and Large Language Models revolutionise enterprise efficiency, enhance digital transformation, and streamline processes, promising significant business growth and innovation.

Cover image for Embedded Finance is no longer a distant point on the horizon, but a reality.
Thumbnail image for Embedded Finance is no longer a distant point on the horizon, but a reality.
Leon Gauhman
Matt Soczywko
Nadav Mordechai

Leon Gauhman & Matt Soczywko & Nadav Mordechai

Embedded Finance is no longer a distant point on the horizon, but a reality.

Download a detailed global report on the players already embedding financial services into every aspect of their businesses.